We want you to love your Glowry blender. If something isn't right, we've made the process simple.
1. 7-Day Easy Replacement
We offer a 7-day easy replacement from the date of delivery for any product that arrives:
- Damaged in transit
- Defective or not working as described
- Wrong item / wrong variant shipped
2. How to Request a Replacement
- Email support@glowry.org or WhatsApp us at +91 70736 44184 within 7 days of delivery.
- Share your order ID, a short description of the issue, and clear photos or a short unboxing video.
- Our team will review and approve eligible replacements within 24–48 hours.
3. Conditions
- The product must be unused and in its original packaging with all accessories, unless it was damaged during delivery.
- Replacements are processed only after inspection and approval by our quality team.
- Change-of-mind returns are not accepted once the product has been used.
4. Refunds
We prefer to send a replacement first. If a replacement is not possible, a refund will be initiated to your original payment method after the returned product passes inspection. Refunds typically reflect in 5–7 business days.
5. Shipping Charges
Shipping charges are generally non-refundable, except when the return is due to an error on our side (damaged, defective, or wrong product). In such cases, we cover both pickup and re-shipping costs.
6. Non-Returnable Situations
- Requests raised after 7 days from delivery
- Products with physical damage caused by misuse
- Missing original packaging or accessories (for non-damaged returns)
7. Contact
Email support@glowry.org or WhatsApp +91 70736 44184 for any assistance.