At Glowry ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect when you visit shop.glowry.org, place an order, or contact us, and how we use, share, and protect that information.
1. Information We Collect
- Order information: name, shipping address, billing address, email, phone number, and items purchased.
- Payment information: processed securely by our payment partners (Shopify Payments, Razorpay). We do not store your full card details on our servers.
- Account & support information: any details you share when you contact us by email, WhatsApp, or through our website.
- Automatic information: device type, browser, IP address, pages viewed, and referring URL, collected via cookies and analytics tools.
2. Cookies & Tracking
We use cookies and similar technologies (including Meta Pixel and Google Analytics 4) to remember your cart, understand how the store is used, and improve our marketing. You can disable cookies in your browser settings, but some parts of the site may not function correctly.
3. How We Use Your Information
- Process, fulfil, and ship your orders.
- Send order confirmations, shipping updates, and support messages.
- Prevent fraud and secure our website.
- Improve products, service, and marketing (only with your consent where required).
4. Sharing Your Information
We share information only with trusted service providers who help us run the store, including:
- Shopify (e-commerce and checkout platform)
- Razorpay (payments)
- Shipping and courier partners
- Meta and Google (advertising and analytics)
We do not sell your personal information to third parties.
5. Data Security
We use industry-standard measures (HTTPS, tokenised payments, restricted access) to protect your data. No system is 100% secure, but we work hard to keep your information safe.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by writing to support@glowry.org. We respond within a reasonable time frame in line with applicable Indian law.
7. Children
Our store is not directed at children under 13. We do not knowingly collect data from children.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a new "Last updated" date.
9. Contact
Glowry · Email: support@glowry.org · WhatsApp: +91 70736 44184